As part of your digital journey to experience our new home we will be launching a series of “how to guides”. The digital features within your premium portal will be launched in phases and we will guide you every step of the way.
Please find help and information including FAQ's and How-to-guides for premium tickets and seasonal memberships below.
You will receive your digital ticket, together with a guide on how to use the ticket, before the start of the 25/26 season. Please also note that, in compliance with the incoming rules set out by the Premier League requiring a digital ticketing system, the club will be removing physical season tickets from the start of the 25/26 season.
As a premium member you are able to transfer your ticket to any guest of your choice. For information on how to transfer your ticket, please see our helpful how-to-guides.
You can invite guests and transfer the digital match ticket through your Premium Membership portal. For information on how to invite guests and transfer your ticket please see our helpful how-to-guides.
Please note that once a guest has accepted an invitation you will also need to transfer the digital match ticket.
Your premium ticket can be transferred digitally to anyone, and your guest does not have to be an official member.
There is currently no resale platform for premium members, however premium members have the option of transferring tickets to friends, family or any guest of their choice if they cannot attend a fixture.
If you think some of your premium seats are not displayed in your premium ticket transfer portal, please contact the premium membership team here
Please note, only premium seats are availble for transfer within your premium membership portal.
Premium Experiences - Matchday
Premium Spaces will be open 3 hours before kick-off and remain open for 1 hour after the final whistle. Match-specific opening times will be dependent on kick off time and will be shared ahead of fixture.
Premium spaces are open for 60 minutes after the final whistle.
Arrival instructions for your specific premium space will be shared ahead of the fixture. And entry information will be displayed on your digital ticket(s).
Premium areas in Hill Dickinson Stadium operate a smart casual dress code and club team shirts are permitted. No fancy dress, no away team colours
If you have purchased a matchday package your confirmation will include information about your Premium location and package content. You can also see an overview of our Premium Matchday experiences here (link to page with details about experiences).
To see what is included in your seasonal Premium Membership please go to ‘My Seasonal Membership’ where you will find an overview of your membership package contents and benefits.
You can bring a bag with you on matchday, however the size of bags allowed into the stadium will be limited for safety reasons (no larger than A4 size).
A designated bag drop area will be located on The Plaza as fans enter the Hill Dickinson Stadium site for bags larger than A4 size.
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